FAQ´s about Las Cañadas Campamento



CABINS
Q_ How much is the rate for a cabin rental?
A_ The total cost for renting a cabin it’s the result of the sum of these two costs:
1. $800.00 pesos per cabin per night (this amount covers the cabin rental)
2. $220.00 pesos per person per night (this amount covers the campground admission fee and gives you the right to use all the campground facilities and services) this price varies based on our PRICE CALENDAR 2012.
3. Additionally, you will be asked to leave a $200.00 pesos as a deposit for the cabin key. This amount will be refunded to you upon check out (11:59AM of the very last day that you’re planning to stay in the cabin)

Q_ How many persons are allowed to stay in a cabin?
A_ Our cabins are designed to allow 6 people maximum inside the cabin.

Q_ How do I make a reservation for a cabin?
A_ If you want to make a reservation for a cabin it is very easy, you just have to follow these 5 steps:
Step 1: Call to the number 01(646) 153.1055 or Toll-Free al 01 (800) 027.3828 between 9:00am and 6:00 Pacific Time.
Step 2: Tell to the operator your expected arrival date and for how many nights you will need the cabin, he will ask you for your name, phone number and e-mail address.
Step 3: You can choose to pay for your reservation using your credit card at the moment of your call or you can make a deposit to the following bank account to cover the full amount of your reservation

Bank Institution: Bancomer
Deposit to: Las Cañadas, S.A. de C.V.
Account Number: 044 950 6152
Electronic Transfer Number: CLABE 012 024 00449506152 7


Step 4: Once you’ve made your deposit you will have to send us a copy of your deposit ticket to our fax number 01 (646) 153.1055 ext. 102 or to our e-mail info@lascanadas.com including your full name, phone number and your expected arrival date and number of nights that you are reserving the cabin for in order to confirm your reservation.
Step 5: Once you’ve sent the fax or e-mail, you will have to call us to confirm if we received your payment and then we will send you a confirmation e-mail.
NOTE: If you intent to make a cabin reservation for Eastern Weekend, Memorial Day weekend, 4th of July weekend or Labor Day weekend, we suggest you make your reservation at least 4 weeks in advance in order to increase your possibilities of finding an available cabin.


Q_ What time is the Check In/Check Out time for the cabins?
A_ Cabin Check In time is at 2.00 PM. However you can arrive at the campground any time after 7:30 AM, enjoy the many activities we have and then we’ll give you the key at 2:00 PM. The same way your Check out Time is at 11:59 AM of the very last day you rented the cabin for, but you can stay in the campground until 6:00 PM of that day.

Q_ What options do I have to make the payment for a cabin reservation?
A_ You can use any Visa or MasterCard, or you can make a Bank Deposit or an Electronic Transfer.

Q_ Can I make a cabin reservation via the Internet?
Currently, cabin reservations can only be made via Phone Call, but we’re currently working in order to be able to provide the reservations via the Internet in the future.

Q_ What’s inside in one of your cabins?
A_ Our cabins have inside only the basic furniture to assure you a comfortable stay in the campground,
• Shower with Hot Water (no towels)
• Toilet, Sink and a Mirror.
• Water and Electricity.
• Kitchen Countertop wit Sink. (Doesn’t have stove or refrigerator)
• Two bunk beds and a Futon Sofa (Doesn’t have any blankets or pillows)
• Porch with panoramic view of the entire campground
• BBQ Grill, Outdoor Camping Table and Parking Space for one car
• Capacity for 6 persons maximum.


Q_ How many cabins are in the Campground?
A_ We only have 15 cabins for now.

Q_ Are pets allowed inside the cabins?
A_ Due to health and hygiene regulations, pets are not allowed inside the cabins. Consider that after you use the cabins there will be other families using the cabins as well and even we try our best to make sure cabins are always clean and in the best possible conditions, there is always the possibility that pets leave stains. We suggest you bring your pet cages with you and let the pets stay inside the cages if you want them inside the cabin.
ADMISSION PRICES AND DISCOUNTS
Q_ From what age and up do the children need a Ticket to enter the Campground?
A_ Our admission prices for children are not based on their age but on their height. Therefore children who are less than 40 inches tall are in for free if they are accompanied by their parents.

Q_ Do you offer special rates for school groups or religious groups?
A_ Of course, we offer special rates from school groups, religious groups, and many other types of groups. If you are a group coordinator contact us at 01 (646) 153.1055 o Toll Free at 01 (800) 027.3828 or send us an email to info@lascanadas.com and we will gladly prepare a quote for your group.

Q_ What type of promotions do you have?
A_ All year round we have special rates and promotions (see our DISCOUNTS CALENDAR 2012) and for those who like camping we offer a permanent special:
3 x 2, you just have to ask for it upon your arrival at the campground and if you pay a 2 night stay we’ll give you a third night for free.


Q_ How big a group needs to be in order to be eligible for special admission rates?
A_ In order to be eligible for special admission rates, groups do not depend on the number of persons that compose that Group, but on other factors such as: if the group will stay only for the day or will they stay for camping, what kind of services will the group need, will the group need any cabins, etc. We suggest that if you are a group coordinator you contact us at 01 (646) 153.1055 or Toll Free at 01 (800) 027.3828 and we’ll give you more details.
GENERAL SERVICES
Q_ Is there a Restaurant inside the Campground?
A_ Currently we do not have a restaurant inside the Campground, but we do have some very good food options such as: Mexican Food Stand, Sea Food Cocktails Stand, Fish Tacos Stand, and Mixed Fruit Cocktails Stand, all of them set up in different vending points.

Q_ Is there a place where I can take a shower?
A_ We do have several restroom modules distributed all over the campground, all of them include showers with hot water and dressing spaces which are in service 24 hours a day.

Q_ Which facilities and services have an additional cost inside the Campground?
A_ Only ATV’s Rental, Eco-Tourist Tour and our Canopy Tour are the services that are not included in your admission ticket and have an additional cost inside the campground.

Q_ What does my admission ticket include?
A_ Your admission ticket gives you the right to use:
• Our two swimming pools (one with a diving board and one with waterfalls)
• Our children aquatic zone more widely known as our “Pirate’s Fort” with more than 23 water slides and features.
• All our sports facilities (Outdoor Soccer Areas, Basketball Court, and 2 Beach Volleyball Areas)
• Restrooms, Showers and Dressing Rooms.
• BBQ Grills, Outdoor Tables, Electricity and water for your campsite, and Palapas.
• Mountain Bike Trail and ATV’s Trail.
• Visit to our Mini-Farm
• Lake where you can practice Sport Fishing or use our Pedal Boats.


Q_ Is the swimming pool’s water heated?
A_ No, we do not heat the water of our swimming pools.

Q_ Do I have to pay anything extra to use the Pedal Boats?
A_ No you do not have to pay anything extra to use our Pedal Boats. This service is already included with your admission ticket. You can use the Pedal Boats for a 30 minute period if there are any other visitors waiting to use the boats. If there is no waiting line to use the Pedal Boats you can use them for as long as you want.

Q_ Can we bring our own beer or there is place where we can buy beer in the Campground?
A_ You can bring your own beer if you like to do so, but if you want to save some space in your trunk we do have a Market where you can buy cold beer to go.

Q_ Do you have Horse Rental Service?
A_ Currently we do not offer Horse Rental Service. Instead we have ATV’s and Mountain Bike Rental Service (These services are not Las Cañadas Campground responsibility)

Q_ Is there a public Wi-Fi network in the Campground?
A_ Sure We have, to avoid being left out of the network and upload your photos instantly..

Q_ How deep is the Children’s Aquatic Zon (Pirate’s Fort)?
A_ It is 45 centimeters deep (18 inches)

Q_ What activities are available at nighttime?
A_ In Las Cañadas Campground the fun does not end with the nightfall. All of our swimming pools including the Children’s Aquatic Zone (Pirate’s Cove) are lit from under the water and all of them are open until 11:30 PM. During the summer season we offer nightclub music in our three level dance floor for the teenagers who want to dance and have fun. Also our Lake is lit from above and the Pedal Boats are open until 10:00 PM. On Saturday nights during the summer season we offer a Canopy Tour at night in which you will feel the sensation of flying in pitch black darkness. As part of our night events offered to our guests, all Saturdays of July and August we will be offering live music on a stage which is set up to be ready for you and your family to just bring your camping chairs or blankets, pick a spot and start enjoying the concert. (Check our EVENTS CALENDAR to know which dates we will be offering live music this year and also the type of music that we will be offering.)

Q_ What other activities are offered besides the swimming pools?
A_ We have sport areas to play soccer and volleyball, a Basketball Court, Pedal Boats, Sport Fishing, Mountain Bike Trail, ATV’s Trail, Water-Slides, Eco-Tourism Tours, Our Canopy Tour, and many other activities that will make your stay with us an unforgettable experience.

Q_ Can I rent a tent in the Campground or do I have to bring my own?
A_ Currently we do not offer Tent Rental Service, but we do have tents for sale in both of our Market Stores.

Q_ Can I bring my pets with me to the Campground?
A_ Pets are allowed in the Campground, but you will be asked to have it on a leash at all times. And you will also be responsible to clean up any wastes that your pet leaves. More important you will be responsible if your pet bothers or attacks other guests inside the Campground.

Q_ Until what time is the Entrance to the campground open?
A_ The Entrance is open from 7:30 AM to 11:30 PM. After this time, access to the campground is restricted until the next day.

Q_ Is it safe to camp in Las Cañadas Campground?
A_ Las Cañadas Campground is a very safe place to camp for you and your family. We have 24 hours security all year round.

Q_ Can we reserve a spot to set up our campsite?
A_ Spots reservations for setting up campsites is not allowed in the Campground. Everyone has the right to choose any spot you like to set up your campsite at the moment you enter the campground.

Q_ Are Bonfires allowed in the Campground?
A_ Yes Bonfires are allowed in the campground, but you must be sure that you don’t set your fire over the grass areas. Bonfires over the grass are strictly forbidden.

Q_ Can I bring any Fireworks?
A_ Yes, fireworks are allowed in the Campground but you must only use them in our designated area for fireworks. Once you arrive at the campground, ask any member of our staff where the designated area for fireworks is located. You also need to remember that fireworks are not allowed to be used after 11:30 PM.

Q_ Can I bring my BB Rifle (Air guns)?
A_ For security purposes, BB Rifles and/or Air Guns are not allowed into the Campground.

Q_ Can I set up my campsite next to one of the cabins?
A_. Unfortunately campsites are not allowed next to the cabins. We reserve the space between cabins to assure more privacy for our guests. However we have grass areas very close to our cabins where you can set up your campsite if you want to be close to one of our cabins.

Q_ Do I need to make a reservation to camp in Las Cañadas Campground?
A_ You do not need to make a reservation to camp with us. You can just pick a spot wherever you like the most and set up your campsite once you arrive at the campground. Reservations are needed only for Cabin Rentals.

Q_ Until what time can I have the music on in my campsite?
A_ Music and any loud noises in campsites are allowed only until midnight (12:00 AM) Remember that there are other guests near your campsite that may be sleeping after midnight.
CANOPY TOUR
Q_ What is the Canopy Tour?
A_ The Canopy Tour in Las Cañadas is an aerial tour done in the middle of mountains and over a lake. It is done through 5 Zip Lines, each one with different heights and lengths. The tour also includes 5 Conceptual Hanging Bridges, each one offering a different challenge and difficulty level to cross it.

Q_ How much is it to take the Canopy Tour?
A_ The regular price for taking the Canopy Tour is $400.00 pesos, but don’t worry for the price, because all year long we have great promotions which will give you the opportunity to experience our Canopy Tour for much less than that. Once inside the campground, ask any person of our staff for the current Canopy Tour price.

Q_ What is the maximum weight allowed for a person to be able to take the Canopy Tour?
A_ For operational reasons, the maximum weight allowed for a person to do the Canopy Tour is 120 Kilograms (264 pounds).

Q_ What is the minimum age allowed for a person to take the Canopy Tour?
A_ To take the Canopy Tour does not depend on the person’s age but on the person’s height. A persons needs to be at least 48 inches tall to be able to take the Canopy Tour.

Q_ Is the Canopy Tour Safe?
A_ The Canopy Tour in Las Cañadas Campground is totally safe. The safety equipment used in our Canopy Tour is one of the safest equipments manufactured worldwide for this type of sport. In addition, our Tour Guides are very well trained to guarantee that your ride in the Canopy Tour will be safe and fun.

Q_ What is the maximum weight supported by the safety equipment used in the Canopy Tour?
A_ If you weight less than 3,000 pounds, don’t even worry about the safety Equipment Capacities.

Q_ What are the physical requirements for a person in order to be able to take the Canopy Tour?
A_ You should be at least 48 inches tall, weight at least 90 pounds, wear comfy clothing an shoes (ladies please do not wear skirts) and be a physical healthy person. If you suffer any Cardiac problems, or have any Back or neck problems or if you are pregnant you are not in the optimal conditions to take the Canopy Tour.

Q_ Do you have any special promotions for groups of people that want to take the Canopy Tour?
A_ Of course, if you have a group of persons that want to take the Canopy Tour give us a call and tell us what date is your group planning to take the Canopy Tour, how many persons are in your group and if your group belongs to a particular school, company or religious institution and we will give you a special price for your group. In addition, you as the group coordinator will take the Canopy Tour for FREE…!

Q_ Which days do you offer the Canopy Tours at night?
A_ For sure, every Saturday of July and August. There are some Fridays of these two months that we offer the Canopy Tours at night but it’s not for sure, it will depend of the demand of our guests.

Q_ How is the Canopy Tour at night different from the Canopy Tour during the day?
A_ It is the same tour offered during the day, but we add a head lamp to your helmet and you will experience the sensation of flying in the middle of pitch black darkness, enjoying the view of lights and bonfires of all the campsites from above.

Q_ Can we bring our cameras and take Pictures during the Canopy Tour?
A_ For security reasons, cameras and video recorders are not allowed during the Canopy Tour. You will need to have both hands free at all times so you can successfully complete the Tour.
TEPEES
What is a Tepee?

A Tepee is a tent typically used by the American Northern Region’s tribes better known as the Sioux Indians. Their original version of the teppe was made of buffalo skin and painted with vegetable colors. It is very strong, during the winter it is warm, and during the summer it is cool. Its conical shape is designed to keep the interior of the tepee dry during rainy days.
Why should you camp in a Teppe at Las Cañadas?
• Because it offers to the family a quite different camping experience.
• Your kids will camp as the Sioux Indians used to live and they will never forget such experience.
• In the tepee’s paintings you will find graphic representations which evoke the great diversity of native fauna that exists in the Baja region, such as Pumas, Eagles, Rattlesnakes, tortoises, rams, plus the recreation of Cave Paintings, which definitely adds a unique approach to cultural education.
• There is no other place in Baja that offers this type of camping experience!!

THE COST TO RENT A TEPPE IT IS THE RESULT OF ADDING THE FOLLOWING 3 AMOUNTS:
• $ 400.00 pesos per night per Tepee.
• $ 220.00 pesos per person per night (This is the price of admission to the campground, and this price varies according to our Discounts Calendar)
• $ 200.00 pesos as a deposit. This amount will be refunded to you upon your Check Out at 11:59 AM of the very last day of your stay.

THE TEPPES OF LAS CAÑADAS INCLUDE:
• Parking Space for one car.
• One BBQ Grill
• One Camping Table
• One Mattress
• Capacity for 4 to 6 people (depending on the Tepee)
Do not forget to bring your own blankets and towels, since these are not included in the concept of Camping in a Tepee.
In Tepee Rentals, Cancellations and Refunds do not apply.
If you rent a Tepee, you will be able to use it from 2:00 pm of the very first day of the rental and you must check out at 11:59 am of the very last day of your stay, However you can stay in the campground using our facilities until 6:00 pm of that day.